Your privacy matters to us. This Privacy Policy explains exactly what personal data hiltonbet collects from Filipino players, how we use it, who we share it with, and what rights you have under Philippine law. We keep things straightforward — no confusing jargon, no hidden practices.
hiltonbet ("hiltonbet," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy applies to all personal data collected through the hiltonbet website at hiltonbet.one, our mobile platform, customer support channels, and any other services we provide (collectively, the "hiltonbet Platform").
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It also reflects hiltonbet's obligations as a PAGCOR-regulated gaming operator, which include specific data handling requirements tied to player verification, anti-money laundering (AML) compliance, and responsible gaming enforcement.
By registering a hiltonbet account or using any part of the hiltonbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the hiltonbet Platform and contact our support team to close your account.
Quick Summary: hiltonbet collects your data to run your account, verify your identity, process payments, prevent fraud, and comply with Philippine law. We do not sell your data. You have the right to access, correct, and delete your data subject to legal retention requirements.
hiltonbet collects the following categories of personal data from players and prospective players:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (PhilSys, passport, driver's license, UMID, SSS, voter's ID) | Mandatory |
| Contact Data | Philippine mobile number, email address, residential address (barangay, city/municipality, province) | Mandatory |
| Account Data | Username, encrypted password, account preferences, communication preferences, security questions | Mandatory |
| Financial Data | GCash number, PayMaya/Maya account, bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history | Mandatory |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage, responsible gaming settings | Automatic |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatic |
| Usage Data | Pages visited, features used, click patterns, session timestamps, referral source | Automatic |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, survey responses | When applicable |
Sensitive Personal Information: Under the Data Privacy Act, certain data categories are classified as sensitive personal information and require heightened protection. hiltonbet may collect government ID numbers and financial account details, which fall under this classification. These are processed only to the extent strictly necessary for identity verification, payment processing, and regulatory compliance.
hiltonbet collects personal data through the following means:
hiltonbet processes your personal data for the following specific purposes:
Under the Data Privacy Act of 2012, hiltonbet processes your personal data on the following legal bases:
hiltonbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent necessary:
No Data Sales: hiltonbet will never sell your personal data to data brokers, advertisers, or any other third party for commercial purposes. Your data is used exclusively to operate and improve the hiltonbet Platform and to meet our legal obligations.
hiltonbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:
Upon expiry of the applicable retention period, hiltonbet will securely delete or anonymize your personal data in accordance with NPC guidelines. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is possible.
hiltonbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Role in Security: While hiltonbet takes every reasonable precaution to protect your data, you also play an important role. Use a strong, unique password for your hiltonbet account, enable 2FA, and never share your login credentials with anyone — including people claiming to be hiltonbet staff.
hiltonbet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the hiltonbet Platform. For detailed information on the specific cookies used, please contact hiltonbet support.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hiltonbet:
To exercise any of these rights, please contact hiltonbet's Data Protection Officer (DPO) using the contact details in Section 14. hiltonbet will respond to all data rights requests within thirty (30) days, as required by the Data Privacy Act.
Identity Verification for Rights Requests: To protect your privacy, hiltonbet will verify your identity before processing any data rights request. You may be asked to provide a copy of a valid Philippine government-issued ID.
The hiltonbet Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing casino-style gambling. hiltonbet does not knowingly collect personal data from individuals under 21 years of age.
As part of the registration process, all players are required to confirm that they are at least 21 years old and to submit valid government-issued ID for age verification. Where hiltonbet discovers that personal data has been collected from a person under 21, the account will be immediately closed, all data will be deleted (subject to any legal retention requirements related to the underage gambling incident), and the matter may be reported to PAGCOR.
Parents and guardians who believe their child may have registered a hiltonbet account should contact our support team immediately at the contact details provided in Section 14.
hiltonbet primarily processes and stores player data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, international game software providers or cloud infrastructure providers — hiltonbet ensures that such transfers comply with the Data Privacy Act's requirements for cross-border data transfers.
Specifically, hiltonbet will only transfer personal data to recipients in countries that provide an adequate level of data protection, or where appropriate safeguards are in place, such as data processing agreements that incorporate the NPC's standard contractual clauses or equivalent protections.
hiltonbet may update this Privacy Policy from time to time to reflect changes in our data practices, Philippine law, or PAGCOR regulatory requirements. When material changes are made, hiltonbet will notify registered players via their registered email address or Philippine mobile number, and will display a prominent notice on the hiltonbet Platform.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the hiltonbet Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your account in accordance with the Terms & Conditions.
hiltonbet has appointed a Data Protection Officer (DPO) as required by the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact:
hiltonbet's support team is available in both English and Filipino. We aim to respond to all privacy-related inquiries within five (5) business days and to complete data rights requests within thirty (30) days of identity verification.
If you are not satisfied with hiltonbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
hiltonbet fully complies with Republic Act No. 10173 and is registered with the National Privacy Commission as required for personal information controllers.
Your personal information is never sold, rented, or traded to third parties. hiltonbet uses your data only to operate your account and meet legal obligations.
Sensitive data including government IDs and financial account details are protected with AES-256 encryption at rest and TLS in transit — bank-grade security.
hiltonbet has a registered Data Protection Officer who oversees all privacy matters and is your direct point of contact for data rights requests.
Access, correct, or delete your data. Opt out of marketing. Request portability. hiltonbet honors all data rights under the Data Privacy Act within 30 days.
In the unlikely event of a data breach, hiltonbet will notify the NPC within 72 hours and affected players promptly — full transparency, no cover-ups.
Your data is protected, your privacy is respected, and your gaming experience is backed by PAGCOR regulation. Join thousands of Filipino players who trust hiltonbet for safe, fair online gaming.